Zamboni E-Commerce Store Policies

HOLIDAY SHIPPING NOTICE

The deadline for guaranteed delivery by December 24th with standard shipping is 2 PM EST on Friday, December 11th. For orders placed after this time, we can not guarantee for a-by-christimas-delivery. Select items are available for priority and expedited shipping after the 11th.  Please note, we are not responsible for carrier delays due to weather or local events.

NOTE REGARDING CANADIAN POST STRIKE: Due to the ongoing Canadian Post strike, we are working diligently to ensure your orders are shipped promptly through alternative carriers still in operation. While we are doing everything possible to get your packages to you on time, please be aware that higher costs, shipping and customs delays may still occur due to the increased demand on these carriers.

Slipper Orders, Slipper Presale orders will begin shipping November 28th.

 

 Welcome to the Zamboni E-commerce Store. Our store policies are designed to provide you with a seamless and enjoyable shopping experience.

By making a purchase on our website, you agree to adhere to the following policies:

  1. Return Policy:

    • We offer a 30-day return window for unworn and unused merchandise. If you are not satisfied with your purchase, you may return it within 30 days from the date of delivery for a refund or exchange. To initiate a return, please contact us at hello@missingpiececollective.com with your order number and reason for return.

  2. Lost or Stolen Items:

    • We are not responsible for items marked as delivered by the carrier but are lost or stolen. If you encounter delivery issues, we recommend contacting the carrier directly to file a claim. We will do our best to assist in the investigation, but we cannot guarantee resolution for lost or stolen items.

  3. Damaged Items:

    • If you receive a damaged item, please contact us within 7 days of receipt. To report a damaged item, email us at orders@zamboni.com with your order number, photos of the damaged item, and a brief description of the issue. We will gladly replace your damaged item.

  4. Refund Process:

    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.

  5. Shipping Costs:

    • Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part or if the item is defective or damaged.

  6. Cancellation Policy:

    • If you wish to cancel your order, please contact us as soon as possible. Once an order has been processed and shipped, it cannot be canceled.

  7. Contact Information:

    • For all inquiries regarding returns, lost or stolen items, or damaged items, please contact our customer service team at orders@zamboni.com

  8. Changes to Policies:

    • We reserve the right to update or modify our store policies at any time without prior notice. Changes will be effective immediately upon posting to the website.

If you have any questions or concerns about our store policies, please contact us at orders@zamboni.com

By making a purchase on the Zamboni® E-commerce Store, you agree to comply with and be bound by these store policies.


NOTE REGARDING CANADIAN POST STRIKE Due to the ongoing Canadian Post strike, we are working diligently to ensure your orders are shipped promptly through alternative carriers still in operation. While we are doing everything possible to get your packages to you on time, please be aware that higher costs, shipping and customs delays may still occur due to the increased demand on these carriers.

 Last Updated: November 26, 2024