Zamboni E-Commerce Store Policies

*** SHIPPING CUTOFF FOR CHRISTMAS DELIVERIES WITH STANDARD SHIPPING IS FRIDAY DECEMBER 15 ***

 

Last Updated: November 15, 2023

Welcome to the Zamboni E-commerce Store. Our store policies are designed to provide you with a seamless and enjoyable shopping experience. By making a purchase on our website, you agree to adhere to the following policies:

  1. Return Policy:

    • We offer a 30-day return window for unworn and unused merchandise. If you are not satisfied with your purchase, you may return it within 30 days from the date of delivery for a refund or exchange. To initiate a return, please contact us at hello@missingpiececollective.com with your order number and reason for return.

  2. Lost or Stolen Items:

    • We are not responsible for items marked as delivered by the carrier but are lost or stolen. If you encounter delivery issues, we recommend contacting the carrier directly to file a claim. We will do our best to assist in the investigation, but we cannot guarantee resolution for lost or stolen items.

  3. Damaged Items:

    • If you receive a damaged item, please contact us within 7 days of receipt. To report a damaged item, email us at hello@missingpiececollective.com with your order number, photos of the damaged item, and a brief description of the issue. We will gladly replace your damaged item.

  4. Refund Process:

    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.

  5. Shipping Costs:

    • Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part or if the item is defective or damaged.

  6. Cancellation Policy:

    • If you wish to cancel your order, please contact us as soon as possible. Once an order has been processed and shipped, it cannot be canceled.

  7. Contact Information:

    • For all inquiries regarding returns, lost or stolen items, or damaged items, please contact our customer service team at hello@missingpiececollective.com

  8. Changes to Policies:

    • We reserve the right to update or modify our store policies at any time without prior notice. Changes will be effective immediately upon posting to the website.

If you have any questions or concerns about our store policies, please contact us at hello@missingpiececollective.com

By making a purchase on the Zamboni® E-commerce Store, you agree to comply with and be bound by these store policies.